International Patients Services: DIRECT LINE (66) 84 462 8708
Emergency: (66) 8 3666 7788
Legal Information
Welcome to the Legal page of Ratchaphruek Hospital International Patient Care.
We are committed to transparency and clarity in all our interactions with you. On this page, you will find essential documents that govern our relationship with you and ensure your rights are protected at all times.
Terms and Conditions
for the International Patients at Ratchaphruek Hospital
Introduction
These terms and conditions apply to international patients seeking medical services at Ratchaphruek Hospital. By accessing and using our healthcare services, international patients agree to the following terms.
Eligibility
Patients must provide valid identification and, if required, a visa that allows them to receive medical treatment in Thailand.
Patients should have international health insurance or demonstrate the ability to pay for their medical services.
Services
Ratchaphruek Hospital will provide medical services as per the international patient’s treatment plan, which will be communicated and agreed upon prior to the commencement of treatment.
The scope of services will include medical consultation, treatment, hospitalization, and aftercare as specified in the treatment plan.
Financial Terms
A detailed estimate of the treatment costs will be provided to the patient prior to the commencement of any medical services.
Payment for services is expected as per the hospital’s payment policies, which may require an upfront deposit or payment in full before certain procedures.
International patients are responsible for all charges associated with their care and treatment, including those not covered by insurance.
Medical Records and Privacy
The hospital will maintain the confidentiality of the patient’s medical records in accordance with Thai law and international standards.
Patients have the right to access their medical records and can request copies subject to hospital policies.
Liability
Ratchaphruek Hospital shall not be liable for any complications or unfavorable outcomes that occur due to the patient’s failure to follow medical advice or treatment plans.
The hospital will not be responsible for the loss of personal belongings. Patients are advised to keep valuable items secure or leave them at home.
Cancellation and Refunds
If a patient decides to cancel their treatment, they must inform the hospital at the earliest possible time.
Refunds will be managed in accordance with the hospital’s refund policy. Administrative fees may be deducted from any amount refunded.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Thailand.
Any disputes arising out of these terms and conditions will be subject to the exclusive jurisdiction of the Thai courts.
Modifications to Terms
Ratchaphruek Hospital reserves the right to modify these terms and conditions without prior notice.
Patients will be subject to the terms and conditions in effect at the time of their use of the hospital’s services, unless any change to those terms is required by law or government authority.
Acknowledgment
By proceeding with the use of Ratchaphruek Hospital’s services, international patients acknowledge that they have read, understood, and agreed to these terms and conditions.
Last Updated: 27 February 2024
Privacy Policy
for the International Patients at Ratchaphruek Hospital
Introduction
We at Ratchaphruek Hospital respect the privacy of our international patients and are committed to protecting the personal and health information we collect and use in the course of providing medical care.
Information We Collect
Personal identification details (e.g., name, address, date of birth)
Contact information (e.g., phone number, email address)
Health and medical information (e.g., medical history, test results, diagnoses)
Payment and insurance information
How We Use Your Information
To provide and manage your medical care and treatment
To communicate with you about your health and services we offer
For billing and payment processing
To comply with legal and regulatory requirements
Disclosure of Your Information
We may share information with other health care providers for treatment purposes.
We may disclose information to insurers and billing agencies for payment purposes.
We may provide information to authorities as required by law.
Your Privacy Rights
The right to access your personal and health information
The right to correct any inaccuracies in your information
The right to request restrictions on the use and sharing of your information
The right to receive a list of disclosures we have made
Data Security
We implement robust security measures to protect your information.
Our staff are trained on privacy and confidentiality.
Changes to This Policy
We may update our Privacy Policy from time to time. Any changes will be reflected on this page.
Last Updated: 27 February 2024
Patients Right and Responsibilities
for the International Patients at Ratchaphruek Hospital
Patient Rights
The right to receive considerate and respectful care.
The right to be informed about diagnosis, possible treatments, and likely prognosis.
The right to consent to or refuse treatment, and to be informed of the medical consequences of such actions.
The right to privacy and confidentiality in all aspects of care.
The right to expect that all communications and records pertaining to care will be treated confidentially.
The right to review and obtain a copy of your medical records.
The right to expect prompt and adequate treatment in an emergency.
Patient Responsibilities
The responsibility to provide accurate and complete information about past illnesses, hospitalizations, medications, and other health-related matters.
The responsibility to follow the treatment plan prescribed by the health care provider.
The responsibility to ask questions when you do not understand information or instructions.
The responsibility to inform your health care provider if you anticipate problems in following prescribed treatment.
The responsibility to settle financial obligations promptly.
Last Updated: 27 February 2024