FAQ

This page is designed to address common concerns and queries our international patients may have. We’ve organized the information into categories to help you find the answers you need quickly and easily. Whether you have questions about appointments, payment options, accommodations for your family, or services during your stay, we are here to help.

Frequestly Asked Questions

Before Arrival

Q: Do I need a visa to come to Thailand for medical treatment?

A: Depending on your country of origin, a visa may be required to enter Thailand for medical treatment. Please check with the nearest consulate for more information on visa requirements.

Q: Can Ratchaphruek Hospital assist with visa applications?

A: While the hospital cannot directly process visa applications, we can provide you with an invitation letter confirming your appointment, which you can use to support your visa application.

Q: How do I make an appointment at Ratchaphruek Hospital?

A: You can filling out an online appointment form on our website.

Insurance and Payment

Q: What type of International health Insurance does Ratchaphruek Hospital accept?

A: We work with any many international insurance providers. We recommend contacting your insurance company prior to your visit to confirm coverage and get pre-authorization if necessary. (please see the question below)

Q: What kind of information do I need for the International health Insurance?

A: When you are treated by a hospital and you have insurance that may cover the costs, the hospital will typically ask for several pieces of information relating to your insurance:

- Name of the Insurance company

- Policy number

- Coverage Information: What treatment and services are covered under your policy.

We may ask some more information, so if you have insurance, the best you bring a copy of your policy or an insurance card.

Q: If I don't have health insurance, can the hospital accept me without a health insurance?

A: Yes, Ratchaphruek Hospital welcomes all patients, regardless of their health insurance status. We believe that everyone deserves access to quality healthcare. If you do not have health insurance, our staff will discuss self-payment options with you. We offer a variety of payment methods for your convenience, including cash, credit/debit cards, and bank transfers. Our team is dedicated to providing you with clear information about the costs of your treatment and will support you in making informed decisions regarding your healthcare services. Please contact our department for more information on our self-payment options and how we can assist you in planning for your healthcare needs.

Q: What forms of payment does Ratchaphruek Hospital accept?

A: We accept various forms of payment, including cash, credit/debit cards, and bank transfers. Please be advised that payments are to be made in Thai Baht or as per the hospital's exchange rate policy.

Q: I am concerned about the cost of treatment. What options does the hospital provide to help manage payment?

A: Ratchaphruek Hospital recognizes that managing healthcare costs can be challenging, particularly for those without insurance. We believe that financial difficulties should not be a barrier to accessing quality healthcare. To address this concern, we offer a range of flexible payment solutions tailored to individual circumstances.

Our financial counselors are available to discuss a variety of payment arrangements that can help make healthcare costs more manageable for you. Options may include:

- Customized Payment Plans: We can create a personalized payment schedule that spreads the cost of treatment over a period of time, easing the immediate financial impact.
- Transparent Pricing: We provide clear cost estimates for treatments and procedures upfront, allowing you to make informed decisions about your healthcare spending.

- Assistance Programs: Our staff can assist you in exploring eligibility for hospital-based aid or community resources that may help in reducing your healthcare expenses.

We are committed to working with you to find a payment solution that alleviates financial stress while ensuring you receive the necessary medical care. Please do not hesitate to contact our department to discuss your options in more detail.

Accommodation

Q: Does Ratchaphruek Hospital offer accommodation for patients' families?

A: Yes, Ratchaphruek Hospital offers accommodation options at the hospital for the families of our patients. We understand the importance of having loved ones close by during medical treatment. For the comfort and convenience of your family members, we have provisions for on-site accommodation subject to availability.

Additionally, if you prefer hotel accommodations, we are pleased to introduce you to our partner hotels. We have Memorandums of Understanding (MOUs) with a selection of hotels that offer preferred rates and services to the families of our patients. Our patient services team is available to assist you with booking and any other requirements you may have to ensure a comfortable stay for you and your family.

Related link> Accommodation

Travel & Tourism

Q: For my family, are there any short trips they can go on in Khon Kaen while I am receiving treatment?

A: Yes, Ratchaphruek Hospital can help arrange short trips and excursions for the families of our patients corporate with Med Voyage and local travel agency. Khon Kaen is a vibrant city with a rich cultural heritage and numerous attractions. Whether your family is interested in exploring local temples, visiting museums, enjoying the beauty of nature in parks, or experiencing the local markets and cuisine, our patient services team is here to assist with organizing enjoyable outings.

Book Tourism> Tourism

For patients who wish to join their families on these short trips, we require a consultation with our specialists to ensure that your condition allows for such activities. We prioritize your health and safety; therefore, any excursions will be advised based on your medical condition and the recommendations of our healthcare professionals. Please inquire with our patient services team for more information and assistance in planning family activities in accordance with the advised medical conditions.

Related link> Travel option and by condition

Aftercare

Q: What follow-up care is available after I return to my home?

A: We recommend scheduling follow-up appointments with your local healthcare provider. However, our doctors can also provide remote consultations to discuss your progress, if necessary.

Q: Can Ratchaphruek Hospital provide medical reports in English?

A: Yes, we can provide detailed medical reports and discharge summaries in English upon request.