International Patients Services: DIRECT LINE (66) 84 462 8708
Emergency: (66) 8 3666 7788
Advocates
We provide VIP Services
for
International Patients and Expatriates
at Local Pricing
At Ratchaphruek Hospital, we understand that receiving medical treatment in a new country can be daunting. Planning an international trip can be stressful. Especially when you are worried about your health. That's why we've established a dedicated team of Patient Advocates to support our international patients, including the large expatriate community in Thailand.
Our Advocates provide language support and personalized care through your journey to wellness. Our multilingual advocacy team is equipped with diverse language skills to facilitate clear and smooth communication, ensuring that any potential confusion or stress is swiftly resolved.
Whether you're navigating the hospital before, during, or after your visit, our Advocates are committed to adding a personal touch to make your experience at Ratchaphruek Hospital comfortable, pleasant, and tailored to your needs. They are here to manage the details so you can concentrate on your recovery.
Your journey with a Patient Advocate may begin even as you prepare for departure to Khon Kaen. Alternatively, they will warmly welcome you upon your arrival in the city or at the hospital. They are your steadfast support and liaison throughout your stay, and they provide follow-up contact with you even after your discharge.
Steps from home to home
Before you Arrive
Step 1: Pre-Arrival Communication
Discuss and confirm your treatment plan with our International Patient Services team. Direct Line to the International Department Services
Call +66 06 2203 5781 Email: info@rphinter.com
Complete the Pre-visitation form
Insurance and Payment: Confirm insurance coverage or prepare for self-payment by verifying treatment costs.
Travel Details:
Provide us your travel details for personal greeting.
Step 2: Visa and Travel Preparation
Visa and Travel Documents:
Verify that your visa and all travel documents are valid and up-to-date. Ensure your passport has at least 6 months remaining before expiry upon your arrival in Thailand.
Prepare Medical and Personal Items:
Prepare essential medical records, current medications, and insurance documents, include any personal items recommended for your stay and recovery, such as comfortable clothing
Upon your Arrival
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Step 3: Greeting Reception
Upon arriving in Khon Kaen, whether at the airport or station or depot a hospital representative will greet you.
Our representative will be holding a sign with your name and Ratchaphruek Hospital's logo for easy identification.
Step 4: Transportation to Hospital
A private VIP van will transport you directly to Ratchaphruek Hospital or your pre-arranged accommodation.
Relax and enjoy during your ride.
At Hospital
Step 5: Welcome and Registration
Once at the hospital, you will be welcomed by our International Patient Services team.
We will assist you with your registration process and guide you through the necessary paperwork.
Step 6: Accommodation Check-In
Our staff will escort you to your hospital suite or room, where you can settle in and rest.
A nurse or a patient coordinator will ensure you understand the room amenities and services available to you.
Step 7: Medical Consultation
After you have had time to rest, you will meet with your medical team for an initial consultation.
Your treatment plan will be reviewed, and any necessary tests or assessments will be scheduled.
Step 8: Treatment Plan Initiation
Based on the outcomes of your consultation, your personalized treatment plan will begin according to the schedule.
Our patient coordinators will ensure you are informed about your daily schedule and any preparations needed.
During Your Stay
Step 9: Ongoing Support
Throughout your treatment, our compassionate International Patient Services team will be by your side, ready to assist with any needs or concerns. We provide continuous support and coordination, including personalized care planning, appointment scheduling, and regular updates for your family. Our goal is to ensure you feel cared for and supported every step of the way.
Step 10: Recovery and Leisure
Post-treatment, we will support your recovery with our dedicated rehabilitation staff and can also coordinate leisure activities for you and your family. We can introduce you to cultural experiences and sightseeing tours in partnership with local tourism operators, aiming to enhance your recuperation and provide enjoyable experiences for you and your loved ones.
Prepare for Departure
Step 11: Discharge and Follow-Up Planning
Once your treatment is complete, we will organize a discharge meeting to discuss your follow-up care and any medications or lifestyle recommendations.
We will provide you with all necessary medical documentation for your records and ongoing care.
Step 12: Departure Transportation
Our team will arrange transportation back to the airport, ensuring you leave with ample time for your flight.
We will assist you with luggage and any final questions you may have regarding your care or stay.
Post-Arrival Follow-up
Step 13: Aftercare Communication
Once you are home, our team will be in touch to monitor your recovery and address any further needs.
We are committed to providing support through our telemedicine services and remote consultations.
Pre-arrival Preparation Check-list
Pre-Arrival Communications
Confirm Treatment Plan: Ensure that you have discussed and finalized your treatment plan with our International Patient Services team
Complete the pre-visitation form
Insurance Confirmation: (if self-pay, please check next)
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Contact your insurance provider to confirm coverage for the planned treatment.
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Understand your benefits, including any limitations and exclusions.
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Determine your deductible and any out-of-pocket costs expected.
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Check if the GOP (Guarantee of payment) or Pre-authorization letter is required for the procedures.
Flight Details: Send your confirmed flight details to our team to arrange for airport pickup and any necessary transportation.
Visa and Travel Preparation
Valid Passport: Ensure your passport has at least 6 months remaining before expiry upon your arrival in Thailand. For any assistance, please contact our team.
Visa: Apply for a visa if required. Please see the list of countries below that are exempt from visa requirements
https://www.thaiembassy.com/thailand-visa/thai-visa-exemption-and-bilateral-agreement.
Other Travel Documents: Gather all necessary travel documents including passport, visa, flight tickets, and any travel insurance (recommended).
Medical Documents:
Relevant medical records and recent health reports to bring to the hospital.
A list of current medications and corresponding prescriptions.
Financial Preparation
Self-Pay Considerations: If not covered by insurance, prepare for self-payment.
Check the estimated treatment fees with the hospital.
Ensure you have sufficient funds to cover all medical costs.
Calculate estimated expenses for your stay (accommodation, food, transportation).
Consider additional financial needs for any unforeseen circumstances.
Other packing List
Pack personal clothing and toiletries suited for the duration of the stay and weather conditions.
Include any specific items recommended by your healthcare provider for your treatment or recovery.
Ensure you have all necessary chargers and adapters for electronics.
Accommodation
Testimonials
Heartfelt Voices from Around the Globe
Our International Patient Testimonials
We are honored to share the real-life experiences and heartfelt messages we've received from our international patients. Their journeys of healing are not just stories of medical care but of emotional connections and global friendship. On this page, you'll find the sincere expressions of gratitude that have crossed continents to reach us, each one a profound reminder of the impact we strive to make in every life we touch.
Our moments- blog
Every day, we experience profoundly touching moments with patients and their families. We believe that our medical services go beyond health care; they also build emotional connections and friendships. Here, you'll find stories and insights from our team, illustrating the supportive and peaceful environment we nurture, including our VIP services, for everyone seeking mindful healing.
Gregory Sharpe
Director
International Patient Services
Ratchaphruek Hospital